Shipping Policy

What is the delivery time?

Delivery time consists of two phases:

1. Order processing time

Within 1–3 business days after placing the order, the order is checked, approved, and packaged. The shipment is then prepared for transport.

2. Delivery time

Netherlands: 5–10 business days

Delivery is carried out by PostNL.

All stated delivery times do not include any customs delays. During busy periods, such as Christmas, Black Friday, and New Year, delivery times may be longer.

How much does shipping cost?

We offer free premium shipping. This includes insurance against theft, loss, or damage to the shipment.

Where is my package?

After the order has been shipped, the customer will receive an email with the shipment's tracking number.

The order can be tracked via the tracking page on our website. To do this, click on the "Track Your Order" option in the main menu of our website.

For logistical reasons, the order may be sent in multiple separate shipments.

My tracking number does not work

It can take up to 5 business days for the shipment's tracking information to be updated. If the tracking number still shows no information after a few days, please contact customer service.