Right of withdrawal
Questions, Complaints, and Right of Withdrawal
Your satisfaction is our highest priority. If you have any questions about your order, such as regarding sizing, product details, or anything else, please do not hesitate to contact our customer service via support@dravix.pl. We aim to answer most questions within 24 hours.
If you are not satisfied with the quality of a product or believe there is a problem with your order, we kindly ask you to contact us as soon as possible. To help us quickly resolve your request, please include your order number in your email and, if applicable, attach clear photos of the product and the issue you encountered. This will allow our team to efficiently assess the situation and provide you with the most appropriate solution as quickly as possible.
Our customer service team is committed to finding a fair and satisfactory solution for every situation. Whether you have received a damaged item, an incorrect product, or simply need assistance with your order, we are here to help.
Right of Withdrawal
If you wish to exercise your right of withdrawal, please note that this right only becomes applicable after your order has been delivered. Delivery is considered complete once the tracking information shows the shipping status as "Delivered."
You have 14 days from the date of delivery to exercise your legal right of withdrawal. Before returning an item, please contact us via support@dravix.pl and include your order number in your email. We will provide you with the necessary return instructions.
Please note that the customer is responsible for the costs of return shipping, unless otherwise required by applicable law or if the product is defective or incorrect.
Questions, Complaints, and Right of Withdrawal
Your satisfaction is our highest priority. If you have any questions about your order, such as regarding sizing, product details, or anything else, please do not hesitate to contact our customer service via support@dravix.pl. We aim to answer most questions within 24 hours.
If you are not satisfied with the quality of a product or believe there is a problem with your order, we kindly ask you to contact us as soon as possible. To help us quickly resolve your request, please include your order number in your email and, if applicable, attach clear photos of the product and the issue you encountered. This will allow our team to efficiently assess the situation and provide you with the most appropriate solution as quickly as possible.
Our customer service team is committed to finding a fair and satisfactory solution for every situation. Whether you have received a damaged item, an incorrect product, or simply need assistance with your order, we are here to help.
Right of Withdrawal
If you wish to exercise your right of withdrawal, please note that this right only becomes applicable after your order has been delivered. Delivery is considered complete once the tracking information shows the shipping status as "Delivered."
You have 14 days from the date of delivery to exercise your legal right of withdrawal. Before returning an item, please contact us via support@dravix.pl and include your order number in your email. We will provide you with the necessary return instructions.
Please note that the customer is responsible for the costs of return shipping, unless otherwise required by applicable law or if the product is defective or incorrect.
